Welcome

Welcome to my store! I hope you enjoy my handmade creations. In making my products, I try to use some of the finest quality materials available.

If you would like to learn more about me please visit my about page: https://www.etsy.com/shop/IslandGirlCollection/about/

Payments

Island Girl Collection accepts payments using Credit Card (Visa, MasterCard, American Express, Discover) or Etsy Gift Card.

If you have any questions about payment, please do not hesitate to contact me and I will assist you in anyway that I can.

Payment must be made in full before the item is shipped.

Shipping

Island Girl Collection is located in Texas.

In general, flat items will be shipped in padded mailers. Other items, like clamshell clutches are shipped in sturdy boxes along with packing material to maintain their shape.

We currently ship to US locations serviced by the United States Postal Service.

USPS Standard shipping - For best results, we use First-Class Mail Parcel service. Delivery is usually 3-5 business days. Most items are shipped in a padded envelope. May or may not include a tracking number. This is best for orders under 13 ounces.

USPS Priority Mail - Usually 3-5 business days. Shipped in priority mail packaging and includes tracking.

USPS Priority Mail Express - Shipped in priority mail express packaging and includes tracking.

In general, we try to use packaging made from reused or recycled materials.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

If you are unhappy with your order for any reason, please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.

Custom Orders: Unless they arrive damaged or defective, I cannot accept returns for custom orders.

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